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Governance tool

Customer guide — governance as a service

One customer page without governance jargon: problem, first scope, non-scope, customer input, and next date.

View report
Decision question What did the customer understand, what is delivered as the first slice, and which customer contribution is needed?

Workspace

Inputs and report

Use an approved presales discovery

Select a discovery with an approved gap plan. Only empty fields are filled; internal workshop notes are not automatically copied into the customer guide.

Work card

One clean step after another.

Clarify the inputs first. Then review the finished report in the last step.

What was understood, what sits in the bounded scope, and which next step is agreed.

Tool orientation Problem, working steps, artifact types, and follow-ons — not the report

Next step

Problem

After the conversation, only generic interest often remains. The customer needs plain language, sales needs confirmed expectation, and delivery needs context without sales fog.

Decision

What did the customer understand, what is delivered as the first slice, and which customer contribution is needed?

Working steps

  • Problem und Fachbereich in Kundensprache formulieren.
  • Nutzenversprechen an eine echte Entscheidung binden.
  • Teil-Scope, Nicht-Scope und Kundenzuarbeit ohne Tech-Jargon schriftlich machen.
  • Als customer-guide.md exportieren.

Artifact types

  • customer-guide.md
  • Internal handoff line

Tour