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Series

Customer service landscape

Im Kundenservice sind Anliegen, Ticket, Bearbeitungsschritt und tatsächliche Lösung unterschiedliche Dinge.

4 parts · 16 min total

Load-bearing: Ownership and PII; Quality is neighbor.

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Snowflake dbt Fabric +2 more

Parts

  1. 1. Governance in Customer Service 6 min
  2. 2. Customer Service: Core Decisions 3 min
  3. 3. Customer Service: Reliable Handoffs 3 min
  4. 4. Customer Service: Metrics and Evidence 4 min

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