Parts
- 1. Governance in hardware — make serial, install-base, and the device list decision-ready 8 min
- 2. Quote, BOM, shipped serials — configuration is not delivery 3 min
- 3. Warranty, RMA, and field service — ticket plus serial plus SLA 3 min
- 4. One-time vs recurring — the hardware amount is not maintenance 3 min
- 5. Refresh, WEEE, and leasing — whoever has the asset steers the next deal 3 min